Frequently Asked Questions
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Can I register twice with the same details on MouthPublicity?
No, the system does not allow you to register with the same details twice.
How to create a page on social media using MouthPublicity?
No, with MouthPublicity, you can't create any social media pages. You can just add and track social media activity to your offer page or social media platforms through MouthPublicity.
How to Recharge a MouthPublicity Account?
In case you are logged in go to profile (on top right corner) > Recharge Now > Just go to the Pricing page, select the amount according to your business need and you are all set to go live with your Business features. In case you logged out then you can directly recharge from the pricing page.
How to use Pro Features?
Recharge with MouthPublicity.io to use Pro Features.
How should I upgrade my plan?
We are happy, you decided to walk one step ahead. You can visit MouthPublicity.io and review pricing to upgrade.
I am already having an online business so how is this concept going to help me?
MouthPublicity.io is built with the concept of offering true power-of-mouth publicity media to all businesses. This tool will individually just work on increasing business reach and will also give detailed analytics of your brand reach.
When exactly can a customer redeem the discount?
Customers can redeem discounts, once they complete the challenge set for Instant Customer Engagement or Invite Friends.
Are we supposed to provide a Coupon/redeem code to customers?
As a business owner, you don't have to provide any coupon/redeem code, as your customer completes the challenge they will receive a coupon/redeem code from MouthPublicity, which will be redeemed upon the completion of the challenge.
Is there any refund policy?
Sorry, we won't provide any refund policy.
How can I share an offer with the customer?
As MouthPublicity provides QR code facility so that customer can directly scan and get the link or you can manually share the offer via send challenge
Do I have to redeem to everyone forwarding the link in their network?
No! You just have to provide an offer to your primary customers, who have subscribed to an ongoing Instant Customer Engagement, and completed the target you have set.
Will you notify me when the challenge is completed by the customer?
No! however, you can track customer's targets and achievements for a respective offer on the MouthPublicity dashboard. Whereas your customer will receive the redemption code from MouthPublicity as they complete the challenge and will come to avail the offer to you.
What is MouthPublicity.io?
MouthPublicity.io is a mouth publicity tool to increase your brand reach by sharing your business content on customer's WhatsApp. One can easily register their business on MouthPublicity.io and create and share their business offers with their customers through MouthPublicity.io.
What is an Instant customer Engagement?
Instant Customer Engagement is the fastest way to grow your social media presence. In an Instant Customer Engagement, you need to provide customers with an instant benefit on their recent purchase and ask them to visit and follow your social media pages.
What is the Invite Friends?
Invite Friends provides you with different features like Cash Per Click, Fixed Amount, Percentage Discount and are the best way to grow your brand reach. In this, your customer subscribed to Instant Customer Engagement will receive the offer link via WhatsApp and ask them to share it in their network with some specified click target. Once the challenge is completed by the customer, you can offer them future benefits on the next purchase.
How is it better than digital marketing?
MouthPublicity.io is the organic mouth publicity media marketing tool that runs on the idea of organically spreading the word for business through its customer and growing brand reach. MouthPublicity.io also offers a detailed analytical view of each penny invested and helps you in micro-level targeting of customers. Whereas Digital Marketing helps your market your business on a vast level.
Is my data safe with MouthPublicity.io?
Yes, your data is safe with MouthPublicity.io. For more details click on Privacy policy.
I don't have a website, can I still use MouthPublicity.io?
Yes, you can still use MouthPublicity.io and create offers by using customised templates.
I don't have social media pages, can I use MouthPublicity.io?
Yes, you can use MouthPublicity.io to create offer content and promote it to your customer base on their WhatsApp.
Can I use MouthPublicity.io to increase my social media followers?
A big Yes! With MouthPublicity.io, you can create tasks from Instant Customer Engagement and share them with your customer and increase your social media followers.
Can I use my website URL to share my promotional offers
Yes, You can use your website URL for creating and promoting your business offer.
If I'm paying for a monthly membership, do I get access to all your features of MouthPublicity.io?
Yes, you will get access to all our features. You can review the pricing.
Is there any amount required to get registered on MouthPublicity.io?
No, you can freely get registered just by entering details like your name, contact number, and email and and access all the features free for lifetime.
How does your system prevent contestants from cheating the system?
We have a track record of each click from the user and it is visible on the dashboard, while redeeming the offer he/she has to share their unique code which will be received on their number. Thus avoiding cheating from the system. For more details, you can check our privacy policy here.
How does an offer look on mobile?
Mobile has been a priority to promote offers. Our templates are mobile-friendly which makes your offers look amazing on mobile! Each template is designed to be mobile-friendly.
Can MouthPublicity.io help me get Twitter, Facebook, or Instagram followers?
Yes! You can grow your social media followers by Instant Customer Engagement campaign. You select Instant Customer Engagement and can ask your audience to like/follow your social media pages and offer them instant benefits.
Can I customise my offers?
Yes, MouthPublicity.io allows customization for your offers. It has multiple pre-designed templates you can choose according to your business needs and create attractive offers.
What if I am unable to open or access the link?
The error in Opening a link or accessing it will occur only and only if there is an internet connectivity issue. Kindly check your network connectivity once, if you still face the issue please contact +917887882244
How to Send Challenges on WhatsApp?
Once you have designed the offer go to create challenges and create the challenge you want according to business need and then to share it go to send the challenge, you can print the QR code or manually enter the details and share the offer. You can share the link by adding a WhatsApp number.
How can I reset my Credentials?
Click on forget the password, enter the registered email id or contact number, you will then receive a link on your registered email id and WhatsApp number, next reset the password Go to the link, reset the new password and you are all set to go with your new password.
How to track the clicks of subscribed customers?
Go to MouthPublicity.io, click on the dashboard on the admin panel, Have a look at the clicks of all your customers right there on a single dashboard.
What are the benefits I would get after registration?
Once you are registered with MouthPublicity.io, you can design challenges for your customers, and social posts too, for your social media followers. you can grow your customer reach, and also grow your social media presence.
What is the validity of the link?
There is no validity of the link. If the offer ends and the customer comes to avail of the benefit. You need to offer them the same offer they are subscribed to, to benefit at that time.
How can I change the offer?
You can stop the active offer and then create a new offer.
Can I Use MouthPublicity to Promote offers?
Yes definitely! You can use MouthPublicity.io to easily create and promote your business offers.
How to change my location?
Please go to settings and change your location.
How to track the customer moves?
You can observe and analyse all statistics of your customers on the dashboard.
I don't use WhatsApp. Can I use MouthPublicity.io?
Yes of course, you can use SMS services to send offers on MouthPublicity.io.
What is the benefit of Automated Social Post?
Automated Social Post will help you to increase your social media presence.
Do I have to pay for a Automated Social Post
This is free from MouthPublicity with the plan.
What is meant by unique & Total click?
Unique Click - If a person opens the offer link once it is calculated as a unique click.
Total Click - If a person opens the offer link one or more than time is calculated as total click.
Why am I unable to see Today's clicks statistics?
Statistics show present data on the next day or you can see the last 7 days data at a time.
Where can I check my plan's expiry date?
In the admin dashboard in the statements option.
Can I add a video from YouTube to my offer?
Yes, you can add video while creating an offer by using our offer template.
What is the use of the suspended option in the employee dashboard?
For removing the employee from the employee list.
Whom should I approach in case of MouthPublicity.io product query?
If you have any questions, just feel Personal to talk to us 24x7 i.e., anytime, from anywhere. Connect with us on care@mouthpublicity.io or +917887882244.
Can MouthPublicity.io be used for any small-scale industry?
Yes, You can use MouthPublicity.io for small as well as large-scale industries.
What is the use of Employees Management?
It provides a platform for multiple billing systems and employee details.
Can employees create an offer?
No, the employee can share the offers but can not create offers.
Do employees need a WhatsApp Number to log in to an account?
No, not required to be a WhatsApp user. but a WhatsApp number is mandatory to share the offers and posts.
What is scheduled and unscheduled?
If your current (On going) offer is running with a particular date then it is called schedule. If your Up coming offer is running, without any specific date then it is called unschedule.
How to design an Offer?
There are three ways to create an offer
- By using template
- Custom offer – My website or Upload image
According to your choice you can customise the offers by using templates, after that continue to offer details page. Here you have to put your offer title and description with start date and end date. After completing all the processes your offer will be created.
Same procedure with custom offer as well, but in a custom offer you have an option to put the URL of your website.
How to share the "Instant customer Engagement"?
In Instant Customer Engagement reward setting is most crucial after that you are able to send the challenge. There are two ways to send the Instant Customer Engagement to the customer via Send and redeem or By scanning QR code.
How to share "Invite Friends"?
In Invite Friends reward setting is crucial, without setting you are unable to send the Invite Friends. After that auto share setting is also significant before sharing the challenge.
Here, business owners are able to set a particular time duration on which timing duration Invite Friends is sent to the customer. 2hrs, 6hrs, 12hrs, 24hrs, 48hrs, 72hrs etc. As per setting, customers will get a Invite Friends.
How to upload the contacts in MouthPublicity.io?
In the dashboard contact section is available, here you have to import the contact list and download the files then your data will be updated. After that you can see there are two options available. Existing group and Selected group, select any one browse the file and upload it.
What is a v-card?
V-card means a visiting card of the business owner. If the offer expires and the customer opens the offer link then the v-card is visible to the customer instead of the offer.
What happens when my offer expires?
When your offer expires and then the v-card is visible on offer link to customer if the customer is subscribed to the offer.
How to download the QR code of my offer?
In the dashboard on top navigation bar, a QR option is available. There are 3-4 designs available on QR, and select the design. Business Owners are able to download QR and print it also.
Here is one condition: your reward setting and instant task will be updated after that you are able to download the QR code.
What if my offer is running and my recharge has expired?
You can recharge immediately or use it for free. It's up to you.
Can I use Mouthpublicity.io for advertising?
You cannot launch or run any advertisement services with mouthpublicity.io as it is a pure organic marketing platform developed to amplify word-of-mouth. Although you can use your advertising digital content (Banner image /Video/Flyer) to launch your word-of-mouth marketing campaign to reach new potential customers.
How to connect my whatsapp with MouthPublicity.io?
- Open your WhatsApp app on your mobile device.
- Click on the top right corner.
- Select "Linked Device" and then click on "link a device".
- Scan the MouthPublicity.io QR code with your WhatsApp scanner.
- Your WhatsApp will now be connected to MouthPublicity.io.